Home » Website Terms & Conditions – YoungEducation

At a glance

Important These terms govern use of our website. They do not by themselves create a contract for tuition, alternative provision, mentoring, in-school support or another paid service. A service contract is formed only in the way described in section 5 and is also governed by the service-specific written terms supplied before booking or placement.

• Use the website lawfully and do not try to compromise its security or another person’s privacy.
• Website content is general information. Educational decisions and safeguarding action must be based on the learner’s individual circumstances and appropriate professional advice.
• A web enquiry is not an emergency or safeguarding-reporting channel. If anyone is in immediate danger, call 999. Use the safeguarding contact or local statutory services for a welfare concern.
• Nothing in these terms removes rights that consumers have under law.

1. Who we are

This website is operated by YoungEducation Ltd (we, us or our), a private limited company registered in England and Wales under company number 07209035.

Company information	Details
Full legal name	YoungEducation Ltd
Company number	07209035
Place of registration	England and Wales
Registered office	152 Wisden Road, Stevenage, England, SG1 5JB
VAT registration number	268940755
Email	info@youngeducation.co.uk
Telephone	0800 888 6221

2. When these terms apply

These terms apply when you visit or use youngeducation.co.uk and any other YoungEducation-operated website, landing page or online service that links to them (the website). By using the website, you agree to follow these terms. If you do not agree, please stop using it.

Some areas may have additional rules, including a booking portal, learner or tutor portal, recruitment system, event page or downloadable resource. We will identify those rules before they apply. If there is a conflict, the additional rules govern that area only; these terms continue to govern general website use.

If you use the website for a school, local authority, employer or other organisation, you confirm that you are authorised to act for it. Consumer protections still apply wherever the law treats you as a consumer.

3. Information on the website

We aim to keep the website accurate, useful and accessible. Education services, availability, personnel, locations, timetables, eligibility criteria and funding arrangements can change. Content is provided for general information and is not a promise that a particular service, tutor, placement, result or outcome will be available.

Nothing on the website is legal, medical, clinical, therapeutic or emergency advice. It is not a substitute for an individual assessment, an education, health and care plan, a safeguarding decision, professional advice or the terms agreed with a commissioner or customer. Please contact us if you need information about a learner’s particular circumstances.

We may correct errors and update content. Where information is part of an existing service contract, we will not use a website change to remove a customer’s statutory or contractual rights or make a significant unexpected change without the notice and choice required by law and the service agreement.

4. Enquiries, referrals and safeguarding

Submitting an enquiry, referral, expression of interest, application or request for a call does not guarantee acceptance, reserve capacity or create a service contract. We may need to assess suitability, safeguarding, staffing, location, funding, consent and information-sharing arrangements before making an offer.

Please provide accurate and relevant information and tell us promptly if it changes. Do not send more personal information than the form asks for. Sensitive learner, health, SEND or safeguarding information should be sent only through the secure method we identify.

Urgent welfare concerns Do not rely on a general website form, social-media message or unmonitored mailbox for an emergency or urgent safeguarding concern. Call 999 where there is immediate danger. Otherwise follow the safeguarding contact route shown on our website or contact the relevant local authority children’s services or police. Website messages may not be read immediately.

5. Booking and formation of a service contract

Where the website allows you to request or buy a service, the website display is an invitation to place a request or order. Your submission is an offer. A binding service contract is formed only when we send a clear written acceptance or booking confirmation, or when both parties sign the relevant service agreement—whichever the service-specific terms say applies.

Before a consumer is bound, we will make the following information clear and prominent where applicable:

• the main characteristics of the service, including delivery method, location and expected start date;
• the total price including VAT and any unavoidable charge, or a clear method for calculating it where it cannot reasonably be known in advance;
• how and when payment is due, including any recurring payment, minimum commitment or automatic renewal;
• the contract duration, cancellation process, notice requirements and any proportionate cancellation charge;
• our contact details, complaints route and any applicable statutory cancellation right;
• any technical steps, eligibility conditions or information needed to receive the service.

We will provide confirmation and the applicable contract information in an email or another durable format that the customer can save. Service-specific terms may cover attendance, missed sessions, fees, review meetings, funding, safeguarding, learner conduct, reasonable adjustments and ending a placement. Those terms form part of the service contract and should be read before acceptance.

If we cannot accept a request—for example because a service is unavailable, information is incomplete, a safeguarding or suitability requirement cannot be met, or a price or description was materially wrong—we will explain this and refund any payment taken for the unaccepted request.

6. Consumer cancellation rights for distance services

This section applies only where a consumer enters a service contract online, by telephone or away from our premises and the Consumer Contracts Regulations 2013 apply. It is additional to any cancellation rights in the service-specific terms.

• The consumer normally has 14 days from the day after the service contract is entered into to cancel without giving a reason.
• To cancel, the consumer must make a clear statement to us before the period ends. They may email info@youngeducation.co.uk or use the model form in Appendix A, but the form is not compulsory.
• If the consumer expressly asks us to begin during the cancellation period and later cancels, we may charge a proportionate amount for the service properly supplied up to cancellation, provided the required information and request were obtained.
• The cancellation right is lost once the service has been fully performed only where performance began with the consumer’s prior express consent and they acknowledged that the right would be lost on full performance.
• We will make any refund due without undue delay and normally within 14 days after being told of the cancellation, using the original payment method unless otherwise agreed.

The cancellation right may not apply in every situation or to every customer. We will not state that it is excluded unless a legal exception applies. Nothing in this section affects remedies for services that are not supplied with reasonable care and skill, do not match their description or otherwise breach consumer law.

7. Accounts and online portals

You are responsible for keeping your login details confidential and for activity carried out through your account, except where the activity results from our failure to use reasonable care or another matter for which the law makes us responsible. Use a strong unique password, enable multi-factor authentication where available and tell us promptly if you suspect unauthorised access.

Do not share a learner’s portal credentials or allow another person to impersonate you. We may temporarily restrict access where reasonably necessary to protect users, personal information, safeguarding or system security. We will restore access when it is safe and lawful to do so, and will explain a material restriction where we reasonably can.

A third-party platform may also have its own fair and transparent terms. We will identify the provider and relevant terms before use. Our Privacy Policy explains the associated use of personal information.

8. Acceptable use

You may use the website for lawful personal, educational or business enquiry purposes. You must not:

• break the law, infringe another person’s rights or encourage unlawful, abusive, discriminatory, threatening or harmful conduct;
• submit content that is knowingly false, defamatory, obscene, malicious or likely to place a child or adult at risk;
• attempt to gain unauthorised access, bypass security, introduce malware, overload the website, scrape it at a disruptive scale or probe vulnerabilities without written permission;
• collect, infer, disclose or misuse personal information about learners, families, staff, tutors or other users;
• impersonate another person, misrepresent your authority or submit a false review, referral, application or qualification;
• use website content or contact details for unsolicited marketing, automated decision-making about an individual, or training an AI model without a lawful basis and our written permission.

We may investigate and take proportionate action, including removing content or restricting access, where we reasonably believe these rules have been breached. We will consider the seriousness, evidence, safeguarding impact and the user’s explanation where it is reasonable and safe to do so. We may preserve and disclose information where lawfully required.

9. Reviews, testimonials and user content

A review or testimonial must reflect a genuine experience. Do not submit a fake review, conceal a relevant connection, or claim an outcome that cannot be substantiated. Any incentive must be disclosed and must not depend on the review being positive.

If you submit content for publication, you keep ownership but give us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for the purpose explained when it is collected. The licence ends when the content is removed, except for technical backups, lawful records and material already lawfully shared. We will obtain any additional consent needed for a child’s image, case study or sensitive information.

We may moderate, decline or remove content for a reasonable reason, including privacy, safeguarding, authenticity, relevance, intellectual property or legal risk. We take reasonable and proportionate steps to detect and remove fake or misleading reviews. Please contact us if you believe a review is not genuine.

10. Intellectual property

Unless stated otherwise, YoungEducation or its licensors own the website and its text, graphics, branding, photographs, videos, downloads and underlying material. You may view the website, print or download a reasonable extract for personal, non-commercial use, and share a link to a public page.

You must not reproduce, adapt, sell, license, remove rights notices from, systematically extract or commercially exploit website material without prior written permission, except where law permits it. YoungEducation names, logos and brand elements may not be used in a way that suggests endorsement or affiliation without permission.

11. Links and third-party services

Links to third-party websites are provided for convenience and context. We do not control their content, availability, security or privacy practices. A link is not an endorsement. You should review the third party’s terms and privacy information before using its service.

You may link fairly to a public page, provided the link is lawful, accurate and does not suggest association or approval. Do not frame the website or link from content that is unlawful or harmful. We may ask for a misleading or harmful link to be removed.

12. Availability and security

We use reasonable care to operate and secure the website, but internet services can be interrupted and no website can be guaranteed error-free or completely secure. We may suspend access for maintenance, security, legal compliance or service improvement. Where reasonably possible, we will avoid unnecessary disruption.

You should use current software and your own reasonable security controls. If you discover a suspected vulnerability, do not exploit it or access other people’s information; report it privately to info@youngeducation.co.uk with enough detail for us to investigate.

13. Our responsibility

We do not exclude or limit responsibility where it would be unlawful, including responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or another liability that law says cannot be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was caused by your breach or by an event outside our reasonable control, or is a business loss. Nothing prevents you seeking the remedies available under consumer law.

If you use the website wholly for business purposes, our responsibility is subject to the separate contract with your organisation. In the absence of a separate applicable term, neither party is responsible for indirect or consequential loss, but this does not affect liability that cannot lawfully be limited or a party’s responsibility for deliberate wrongdoing.

Website content about third-party services or public funding is not a guarantee of that third party’s decision. Our responsibility for an accepted education service is governed by the applicable service contract as well as mandatory law.

14. Privacy, cookies and accessibility

Our Website Privacy Policy explains how we use personal information. You can read it at [PRIVACY POLICY LINK]. Our cookie information and controls are available at [COOKIE SETTINGS LINK].

We aim to make the website accessible and welcome feedback about a barrier or a request for information in another format. Contact info@youngeducation.co.uk or 0800 888 6221. We will consider reasonable adjustments and accessible alternatives in line with applicable equality law.

15. Changes to these terms

We may update these terms to reflect law, guidance, website features, security or how we operate. The latest version and effective date will be shown on the website. We will give reasonable notice of a material change where it affects an existing user or contract and notice is practicable.

A change will not retrospectively remove accrued rights or impose a significant new obligation under an existing consumer contract without a lawful basis and the notice, consent or right to leave required by law. Service-contract changes are governed by the service-specific terms.

16. Complaints and disputes

Please raise a website or service complaint by emailing info@youngeducation.co.uk, calling 0800 888 6221 or writing to our registered office. Tell us what happened, the outcome you are seeking and any relevant reference. We will acknowledge it, investigate fairly and explain the outcome under the applicable complaints procedure.

A complaint about personal information follows the route in the Website Privacy Policy. This includes the legal requirement to acknowledge a data-protection complaint within 30 days and to investigate and communicate the outcome without undue delay.

We will tell a consumer if an approved alternative dispute resolution body is legally applicable or if we agree to use one. Nothing in these terms prevents either party using a court or another right provided by law.

17. Governing law and courts

These terms and any non-contractual dispute connected with them are governed by the law of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you keep any mandatory protection given by the law of the part of the UK where you live and may bring proceedings in your local courts. Otherwise, the courts of England and Wales have exclusive jurisdiction.

18. General

If a court finds part of these terms unlawful or unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver. No person other than you and YoungEducation has a right to enforce these terms, except where law expressly provides otherwise.

Questions about these terms may be sent to info@youngeducation.co.uk or to YoungEducation Ltd, 152 Wisden Road, Stevenage, England, SG1 5JB.

Call 0800 888 6221 or email info@youngeducation.co.uk.

See also our Website Privacy Policy.